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Your service operation isn’t one-size-fits all, so your IT service management solution shouldn’t be either
The Vivantio Platform allows you to focus on the IT service management tools that make sense for your organization’s unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management
Using Dialogflow, you can provide new and engaging ways for users to interact with your product.
Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
... monitoring software. It can be used with any other software where you can configure external application to be executed when specific event occurs.
Mail Alert Simple Mailer supports SSL and STARTTLS protocols, so it is compatible with many free e-mail providers like GMail, Hotmail, etc. Unlike other simple command line tools it supports ISO-8859-1, ISO-8859-2 and UTF-8 code pages for national characters. Mail Alert Simple Mailer encrypts SMTP password in configuration file.